Knowledge Base

Answers to frequently asked questions, tutorials, and other helpful tips

• Getting started

  • Intro to DocHub
  • Quick start guide
  • Fill Out PDF Forms Online (Free Plan)

• Document permissions and sharing

  • Viewing your outbound Email as Attachment history
  • Folders
  • Mentions
  • Share or send documents and PDFs
  • Share your PDF via Share Link or Public URL
  • Send your document via email as a PDF attachment
  • Publish a PDF form to a webpage for anyone to sign & fill out
  • Who can see the documents I upload?

• Creating, importing, downloading and exporting documents

  • Export field values to a .CSV spreadsheet
  • Uploading documents and PDFs to DocHub
  • Save or export from DocHub to Google Drive
  • Open a file with DocHub from within Google Drive
  • What type of files can I upload to DocHub besides PDF?
  • Download or export your PDF documents

• Document editing

  • Splitting documents within DocHub
  • Edit PDF Text
  • An overview of DocHub's PDF editing, annotation & signing tools
  • Annotate, edit & sign PDF documents using the Tool Bar
  • Create a PDF form by adding fillable fields to a document
  • Reorder, rotate, remove & add pages using the Page Controls panel
  • Page numbers and labeling
  • Edit or remove embedded text on a PDF
  • Merging documents within DocHub
  • Adding Whiteout or Redactions to your document
  • DocHub AI text annotations
  • Linking Fillable Fields

• Document signing and Sign Requests

  • Sign In Person
  • Prefill text fields for signers before sending a Sign Request
  • Sign Requests: Permissions
  • How messaging works when sending sign requests
  • Sign Requests: Getting Started
  • Void Sign Request
  • Make a Copy
  • Creating and sending a document as a Sign Request
  • Intro to self-signing vs getting others to sign (sign requests)
  • Creating signatures, self-signing and sending for signature
  • Image and Attachment Fields
  • Require Verification
  • Bulk Send
  • Receiving a sign request as the signer
  • Sign Requests: Signing Order
  • Certified documents and verified signatures (Adobe Acrobat valid eSignatures)
  • Why is my Sign Request document missing signatures after being Finalized?
  • Are DocHub eSignatures legally binding?
  • Editing a Sign Request after it's been sent
  • Electronically sign & initial a PDF document
  • View & download an Audit Trail for your e-signed documents
  • Upload your hand-drawn signature as an image to use for eSigning documents

• Electronic Signature Laws

  • Legality and enforceability of electronic signatures in the United States
  • Legality and enforceability of electronic signatures in México
  • Legality and enforceability of electronic signatures in Canada (Alberta, British Columbia, Ontario, and Quebec)
  • Legality and enforceability of electronic signatures in Australia
  • Legality and enforceability of electronic signatures in the United Kingdom
  • Legality and enforceability of electronic signatures in the European Union
  • Legality and enforceability of electronic signatures in the Onshore United Arab Emirates & Dubai International Financial Centre
  • Legality and enforceability of electronic signatures in India

• Bugs, issues and troubleshooting

  • Teacher: I'm not able to view or markup my student's assignments in DocHub
  • Clearing DocHub cookies (Safari)
  • Google Authentication "Error 400: admin_policy_enforced" fix
  • DocHub won't load. Screen is blank.
  • Import Error: "Unable to convert document"
  • Clearing your browser's cache (Chrome)
  • How to sign in to DocHub
  • DocHub.com is blocked for students
  • Clear your browser's cache (IE, Edge)
  • I can't upload a PDF or other document
  • My annotations are missing or different after downloading my edited PDF
  • Unable to sign in with Google or open documents from Google Drive or Gmail
  • I can't access a shared document or Sign Request

• Security, privacy, compliance and data retention

  • Will DocHub ever automatically delete my PDF documents?
  • How secure is DocHub to use?
  • What is DocHub's privacy policy?

• Your DocHub Dashboard

  • Filtering & searching documents in your Dashboard
  • I can't find missing files that I worked on recently
  • Viewing an Activity log for documents in your Dashboard

• DocHub Templates

  • Creating and sending a reusable template
  • What is the difference between a template and document?

• DocHub Faxing

  • Outbound (sent) fax status
  • Send and receive PDF documents via fax

• Organizations

  • Exclude users from the organization subscription count
  • Rooms
  • Receive email notifications for Sign Requests and filled copies of a template in your organization
  • DocHub Pro for Organizations
  • Creating a DocHub Organization
  • Organization Roles and Permissions
  • Managing Organization Members
  • Uploading documents directly to your organization instead of your individual account
  • Transfer documents between your account and organization

• DocHub Mobile application overview

  • Getting started with DocHub Mobile application
  • Kiosk mode
  • Send Sign Request on Mobile Application

• Integrations, extensions, add-ons and compatibility

  • Getting Started: DocHub AI Assistant
  • DocHub Gmail Add-on Overview
  • DocHub Chrome Extension Overview
  • Import your Google Contacts for quick autofill of email addresses
  • DocHub Edge Extension Overview
  • Getting started with DocHub and GSuite or Google Drive
  • Connect DocHub to your Google Drive
  • Can I use DocHub on a phone, tablet, or computer with a touchscreen?
  • Is it possible to edit or sign my PDFs in DocHub offline?
  • Is there a Chrome Extension for DocHub?

• Billing and subscriptions

  • What payment methods do you accept?
  • How can I try or test DocHub for myself or an organization?
  • How can I view billing history and receipts for my account?
  • How to cancel DocHub subscription
  • How do I update my payment method information?
  • How can I update my billing address?
  • Does it cost anything to edit, share, & sign PDFs?
  • Transfer a Pro subscription from your individual account to your organization
  • How do I cancel a DocHub Pro trial and will I get charged for it?

• Account settings

  • Account Settings: Overview
  • How to Create a DocHub Account: Step-by-Step Guide
  • SSO (Single Sign-On)
  • Change the email address for your DocHub account or add an alternate email

• Canceling or deleting your account

  • How do I delete my DocHub account?